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When size does matter!

WebwinkelKeur Webwinkel Keurmerk
  • Maus Model Cars
  • Maus Model Cars

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Customerservice

Shipping and return

Shipping
Maus Model Cars strives to offer the package with your purchase to the shipper (DPD) the next business day (Monday - Friday, with the exception of Dutch public holidays) after receipt of your payment. A different shipping term because of a holiday period will be reported in the online shop in time. Once your package has been offered to and picked up by the shipper, you will receive a confirmation email including the track and trace number.

The shipping cost per country up to 20 KG per shipment including track & trace and sign for receipt:

Austria 15,00
Belgium 11,00
Czech Republic 20,00
Denmark 15,00
Finland 25,00
France 15,00
Germany 11,00
Hungary 15,00
Ireland 20,00
Italy 20,00
Luxemburg 11,00
Netherlands 6,95
Poland 20,00
Romania 27,50
Slovakia 20,00
Slovenia 20,00
Spain 20,00
Sweden 20,00
United Kingdom 15,00


Right of withdrawal

We will grant you 14 days to judge if your purchase is satisfactory. Within this period you can return the product. You can take a close look at the product just like you would do in a shop (Article 7 of the Terms and Conditions). If you have your doubts whether you can still change your product then please contact us on maus@mausmodelcars.nl.

If you are not all satisfied with the product then please fill in the form ‘right of withdrawal’. After that, you can return the product to us in the original packing and unused. We will refund your money including the original delivery costs within 14 days after Maus Model Cars has received the returned product. You only have to pay yourself for the return shipment.

Exclusion of the right of withdrawal is only possible for the following products:
a.    That are established by the entrepreneur according to specifications of the consumer
b.    That are clearly personal in nature
c.    That cannot be returned because of their nature
d.    That can spoil or age quickly
e.    Whose price is bound to fluctuation on the financial market which the entrepreneur has no influence
f.     Individual newspapers and magazines
g.    For audio and video recordings and computer software of which the consumer has broken the seal.

Go to Form Right of Withdrawal »