Shipping and return
Shipping
Maus Model Cars strives to offer the package with your purchase to the shipper (DPD) the next business day (Monday - Friday, with the exception of Dutch public holidays) after receipt of your payment. A different shipping term if Maus Model Cars is closed, will be reported in the online shop in time. Once your package has been offered to and picked up by the shipper, you will receive a confirmation email including the track and trace number. Shipping to a PO Box is NOT possible. Maus Model Cars does NOT have the option to package an item as a gift.
The shipping cost per country up to 20 KG per shipment (insured) including track & trace and sign for receipt:
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Right of withdrawal
We will grant you 14 days to judge if your purchase is satisfactory. Within this period you can return the product. You can take a close look at the product just like you would do in a shop (Article 7 of the Terms and Conditions). If you have your doubts whether you can still return your product then please contact us on
If you are not all satisfied with the product then please fill in the form ‘right of withdrawal’. After that, you can return the product to us in the original packing and unused within 14 days. We will refund your money including the original delivery costs within 14 days after Maus Model Cars has received the returned product. An exception to this is, when you have bought several items in one order, but you do not return all the items of this order (and keeping some items). Then the shipping costs of the original order will not be refunded. The costs for the return shipment you have to pay yourself.
Exclusion of the right of withdrawal is only possible for the following products:
a. That are established by the entrepreneur according to specifications of the consumer
b. That are clearly personal in nature
c. That cannot be returned because of their nature
d. That can spoil or age quickly
e. Whose price is bound to fluctuation on the financial market which the entrepreneur has no influence
f. Individual newspapers and magazines
g. For audio and video recordings and computer software of which the consumer has broken the seal.
Exclusion of the right of withdrawal is only possible for the following products:
a. That are established by the entrepreneur according to specifications of the consumer
b. That are clearly personal in nature
c. That cannot be returned because of their nature
d. That can spoil or age quickly
e. Whose price is bound to fluctuation on the financial market which the entrepreneur has no influence
f. Individual newspapers and magazines
g. For audio and video recordings and computer software of which the consumer has broken the seal.