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When size does matter!

WebwinkelKeur Webwinkel Keurmerk
  • Maus Model Cars
  • Maus Model Cars

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Customer Service

Terms and conditions

General Conditions/Terms

Contents:
Article 1- Definitions
Article 2- Corporate Identity/Entrepreneur
Article 3- Relevance
Article 4- Offer
Article 5- Agreement
Article 6- Right of Withdrawal
Article 7- Withdrawal Costs
Article 8- Exclusion Right of Withdrawal
Article 9- Pricing
Article 10- Conformity and Guarantees
Article 11- Delivery and Execution
Article 12- Length transactions: duration, termination and extension
Article 13- Payments
Article 14- Complaints
Article 15- Disputes
Article 16- Additional and Different Provisions
Article 17- General Conditions/Terms Post Payments

Article 1 – Definitions
In these Conditions/Terms the following definitions are applicable:

  1. Consideration time: the term during which the consumer can execute the right of withdrawal.
  2. Consumer:  the natural person not dealing on behalf of a company or profession and who comes to a distance agreement with the entrepreneur.
  3. Day: calendar day
  4. A length transaction: a distance agreement related to a series of products and services of which the delivery obligation and the purchasing are spread over a period of time.
  5. Durable Medium: any instrument which enables the recipient or the entrepreneur to store information addressed personally to them in a way accessible to future reference for a period of time adequate to the purpose of the information and which allows the unchanged reproduction of the information stored.
  6. Right of Withdrawal: the possibility for the consumer to terminate the distance agreement within the consideration term.
  7. Entrepreneur: the natural person or corporation who offers distance products to consumers.
  8. Distance Agreement: an agreement based on a corporate organized system of distance sales of products and services including the closing of an agreement using one or more techniques of distant communication.
  9. Technique of distant Communication: a means that can be used to close an agreement without the consumer and the entrepreneur have gathered together in the same place and at the same time.


Article 2- Corporate Identity/Entrepreneur

Maus Model Cars
Aldenheerd 20, 6003 NW Weert, The Netherlands
Telephone: +31 6 428 29 990 - available monday till friday 10:00-17:00h
E-mail: maus@mausmodelcars.nl
Chamber of commerce number: 61320145

Article 3- Relevance

  1. These general conditions/terms apply to any offer of the entrepreneur and to every finalized distance agreement between entrepreneur and consumer.
  2. Before the distance agreement is concluded, the text of the general conditions/terms is being made available to the consumer. If this is reasonably not possible that before the distance agreement is concluded, it will be indicated that the general conditions/terms can be seen at the entrepreneur and on request of the consumer these general conditions/terms shall be sent to the consumer as soon as possible without extra costs.
  3. If the distance agreement is concluded electronically, notwithstanding the previous article and before the distance agreement is concluded, the text of the general conditions/terms can be made available electronically to the consumer in such a way that the text can be saved in a simple way on a durable medium. If this is reasonably not possible that before the distance agreement is concluded it will be indicated where the consumer can find the general conditions/terms electronically and that these conditions/terms at the consumer’s request will be sent electronically or otherwise to the consumer without extra cost.
  4. For the case that besides these general conditions/terms, specific product and service conditions are also applicable, the second and third article are mutatis and in case of conflicting conditions/terms the consumer can appeal on the relevant conditions/terms  which are the most favorable for the consumer.

Article 4- Offer

  • If an offer has a limited validity or has other specifications, this will be emphatically mentioned.
  • The offer contains a complete and accurate description of the offered products and services. The description is sufficiently detailed to enable a proper consumer’s assessment of the products/services. The images used by the entrepreneur are true representations of the products and services. Obvious mistakes and errors do not bind the entrepreneur.
  • Each offer contains such information that it is clear for the consumer which rights and obligations are related to the offer when it is accepted by the consumer. This concerns in particular:
    - price inclusive taxes
    - possible costs of delivery
    - the way in which the agreement has been concluded and the necessary signatures
    - whether to apply the right of withdrawal
    - the method of payment, delivery and performance of the contract
    - the deadline for accepting the offer or the period within which the entrepreneur guarantees the price
    - the level of the rate for distance communication if the costs for the usage of the technology for distance communication are calculated on another ground than the regular fare for communication
    - if the agreement after the conclusion is archived and if so how to consult it for the consumer
    - the way in which the consumer, before concluding the agreement, can check and if necessary also restore the information provided by hem under the agreement
    - any other languages, including Dutch, for the agreement
    - the codes of conduct to which the entrepreneur is subject and the manner in which the consumer can consult electronically the codes of conduct; and
    - the minimum duration of the distance agreement in the event of a length transaction.

Article 5- The Agreement

  • The agreement is finalized, subject to the provisions in paragraph 4, at the moment the consumer accepts the offer and meets the conditions.
  • If the consumer has accepted electronically the offer, the entrepreneur immediately confirms electronically that he has received the acceptance of the offer. As long as the entrepreneur has not confirmed the acceptance, the consumer can terminate the agreement.
  • If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to protect the electronic data transfer and that he will ensure a safe web environment. If the consumer can pay electronically, the entrepreneur will observe the necessary security measures.
  • The entrepreneur can notify or check, within the legal framework, if the consumer can meet the payment obligations, and also check all important facts and factors which are needed to finalize a sound distance agreement. If the entrepreneur based on research, has good reasons not to conclude the agreement then he is entitled to motivate and to refuse an order/ request or he can connect special conditions to the execution of the offer.
  • The entrepreneur shall send the following information with the products or services, written or in such a manner that the consumer can store in an accessible way the data on a durable medium:

a. The address of the company for the consumer to file complaints
b. The conditions and the way how the consumer can execute the right of withdrawal and a clear indication related to the exclusion of the right of withdrawal.
c. Information about after sales guarantees and services
d. Article 4 paragraph 3 unless the entrepreneur has already sent this information before the execution of the agreement.
e. The requirements for termination of the agreement if the agreement has a duration of one year or more or of if it has an indefinite duration.In case of a length transaction the previous clause e. is only applicable for the first delivery.

Article 6- Right of Withdrawal

Deliverance of products:

  1. After purchasing products the consumer has the possibility to disband the agreement without giving reasons during 14 days. The cooling off period starts on the day after the consumer receives the product or a pre-designated representative by the consumer made known to the entrepreneur.
  2. During the cooling off period the consumer shall treat the product and the package carefully. He shall unpack or use the product only to that extent to as far as it is necessary to judge if he wishes to keep the product. If he does want to execute the right of withdrawal, he shall return the product with all accessories and -if reasonably possible- in the original conditioning and packaging to the entrepreneur, in accordance with the provided reasonable and clear instructions of the entrepreneur.

Article 7- Withdrawal Costs

  1. During the cooling off period the consumer will treat the product and packaging very carefully. He will only unpack or use the product to the extent necessary to establish the nature, characteristics and functioning of the product. The basic principle is that the consumer, the product can handle and inspect as he would be allowed to do in a shop. This means that a package that is sealed, glued, or something like that, may not have been opened. If there is a package you can open and close without damaging it, and the product has been removed from the packaging, it is not allowed to take off the product of the mounting plate and/or optionally present fixing wire, cord, tape, etc. for positioning the product in the packaging and/or keeping the rotating parts such as doors, bonnet and boot lid closed, may not have been removed. This also applies to any loose items added of which the packaging has been sealed.
  2. If the consumer executes the right of withdrawal (by using the form Right of Withdrawal), he will have to pay no more than the costs of returning the product.
  3. If the consumer has made a payment, the entrepreneur shall pay back this amount as soon as possible but no later than within 14 days after the repeal or after the return shipment.

Article 8- Exclusion Right of Withdrawal

The entrepreneur can exclude the right of withdrawal of the consumer for as far as foreseen in paragraph 2 and 3. The exclusion of the right of withdrawal applies only if the entrepreneur has clearly mentioned this at least in time before the conclusion of the agreement.
Exclusion of the right of withdrawal is only possible for the following products:

a. That are established by the entrepreneur according to specifications of the consumer
b. That are clearly personal in nature
c. That cannot be returned because of their nature
d. That can spoil or age quickly
e. Whose price is bound to fluctuation on the financial market which the entrepreneur has no influence
f. Individual newspapers and magazines
g. For audio and video recordings and computer software of which the consumer has broken the seal.

Article 9- Pricing

  1. During the validity period mentioned in the offer, the prices of the offered products and services shall not be raised save for price changes due to changing VAT rates.
  2. Notwithstanding the previous paragraph the entrepreneur can offer products and services with variable prices when these prices are subject to fluctuations on the financial market and where the entrepreneur has no influence. This bondage to fluctuations and the fact that the mentioned prices are target prices will be mentioned with the offer.
  3. Price increases within 3 months after the conclusion of the agreement are only permitted only if they are the result of legal regulations or provisions. Price increases from 3 months after the conclusion of the agreement only if the entrepreneur has stipulated this and:
    a. These are the result of legal regulations or provisions; or
    b. The consumer has the competence to terminate the agreement from the day the price increase takes effect.
  4. The in the offer mentioned prices include 21% VAT.

Article 10- Conformity and Guarantees

  1. The entrepreneur ensures that the products and services measure up to the agreement, ensures the in the offer mentioned specifications, ensures reasonable requirements, soundness and or usefulness and ensures on the date of the establishment the existing legal provisions and/or government regulations.
  2. If agreed the entrepreneur also ensures that the product is suitable for other than normal use.
  3. A guarantee provided by the entrepreneur, manufacturer or importer does nothing to alter the rights and claims which the consumer under the agreement can put forward against the entrepreneur.

Article 11- Delivery and Execution

  1. The entrepreneur shall observe in utmost care the reception and execution of orders of products and when assessing applications for services.
  2. The address that has been made known by the consumer to the entrepreneur is considered to be the delivery place.
  3. Taking into account article 4 of the general conditions/terms, the entrepreneur shall execute the accepted orders expeditiously but no later than 30 days after the product is sent/receipt of the product(?), unless a longer period has been agreed. If the delivery is delayed or if a delivery cannot or partially be executed, the consumer is notified about this no later than 30 days after he placed the order. In that case the consumer has the right to terminate the agreement without any further cost and he is entitled to compensation.
  4. In the event of termination in accordance with the previous paragraph the entrepreneur shall reimburse the amount of money that the consumer has paid as soon as possible but no later than 30 days after the termination.
  5. If the delivery of an ordered product appears to be impossible, the entrepreneur shall strive to make available a replacement product. At least before the delivery it will be mentioned in a clear and understandable manner that a replacement product will be delivered. The right of withdrawal cannot be ruled out with regard to replacement products. The costs of a possible return shipment come at the expense of the entrepreneur.
  6. The risk of damage and/or loss of products rest with the entrepreneur until the moment of delivery at the consumer or a pre-designated and an announced representative to the entrepreneur, unless otherwise expressly agreed. If you receive a damaged product, you should report this by email (including photos taken of the damage) within three days. You can send this email to: maus@mausmodelcars.nl

Article 12- Length transactions: duration, termination and extension

Terminate

  • The consumer can terminate at any time an agreement which has been entered for an indefinite period and which extends to regular delivery of products (electricity included) and services respecting the applicable termination rules of a notice of not more than one month.
  • The consumer can terminate at any time an agreement entered for a definite period and which extends to regular delivery of products (electricity included) or service at the end of the definite period respecting the applicable termination rues of a notice of not more than one month.
  • The consumer can in the agreements in the previous mentioned paragraph:
    - at all times terminate with no restrictions to terminate at a certain time or during a certain period
    - at least terminate in the same manner as they are entered into by him
    - at all times terminate with the same notice as the entrepreneur has obtained for himself.

 Extension

  • An agreement which has been entered for a definite time and which extends to a regular delivery of products (including electricity) or services may not  automatically be extended or renewed for a fixed duration.
  • Notwithstanding the previous paragraph an agreement which has been entered for a definite time and which extends to a regular delivery of daily newspapers, weeklies and magazines may be extended automatically for a specified duration of three months. If the consumer can terminate this extended agreement at the end of the extension period with a notice of one month.
  • An agreement which has been entered for a definite time and which extends to a regular delivery of products and services, may only be automatically extended for an indefinite period if the consumer at any time terminate with a notice period of no more than one month and a notice period of no more than three months if the in case the agreement extends to a regular delivery, but less than one time per month, of daily newspapers, weeklies and magazines.
  • An agreement which has been entered for a definite time and which extends to a regular delivery of daily newspapers, weeklies and magazines (trial and introductory subscription) will not be automatically be extended and terminates automatically at the end of the trial or introductory period.

Duration

If an agreement has a duration period of more than one year, the consumer may after one year terminate at any time with a notice period of not more than one month unless reasonableness and fairness are opposed against termination before the end of the agreed duration.

Article-13 Payments

  1. Payment in the web shop can be done by i-Deal, MasterCard, Maestro, Visa, V Pay or PayPal via a secure SSL connection. The payment methods offered may vary by country and are visible in the shopping cart. The paying costs of using  PayPal which are charged to Maus Model Cars by the provider of the payment method, will be recharged to the consumer. PayPal is charging Maus Model Cars 3.4% off the total amount (purchase amount and shipping costs) + € 0.35 fixed costs per transaction.
  2. Unless otherwise agreed, the amounts due have to be met by the consumer within 14 days after entering the cooling off period referred to article 6, paragraph 1. In case of an agreement to provide a service the cooling off period starts after the consumer has received the confirmation of the agreement.
  3. When selling products to consumers, a prepayment of more than 50% must never be stipulated in the general terms and conditions. When a prepayment has been stipulated the consumer cannot assert any rights regarding the execution of the relevant order or service(s) before the stipulated payment has been made.
  4. The consumer has the duty to notify the entrepreneur about inaccuracies in the payment details.
  5. In case of default by the consumer the entrepreneur has, subject to legal restrictions, the right to charge the reasonable costs which are made known to the consumer in advance.

Article 14- Complaints

  1. If it turns out that the quality of the product (or products) does not meet the normal requirements and standards applicable to these products, the consumer can choose from the following options:
  2. The entrepreneur features a sufficiently publicized complaints procedure and handles the complaint according to this complaints procedure.
    The complaints submitted to the entrepreneur will be answered within a period of 14 days from the day of receipt. If a complaint has a foreseeable longer processing time, the entrepreneur will answer within 14 days an acknowledgement and an indication when the consumer will receive a more detailed answer.
  3. The entrepreneur guarantees that the deliverables meet the normal requirements and standards applicable to these products. Should the product purchased by consumers unexpectedly has some damage or a defect, then the consumer will have to send an email (maus@mausmodelcars.nl) with a clear description of the defect and provide of one or more photos to supplement the description, within 48 hours of receipt of the purchase.
    • 
If the products are in undamaged packaging and unused (see also Article 7 General Conditions) the consumer may return it within 14 days and the product will be replaced by a new one, if it is in stock. The return shipment will be paid by the consumer, the cost of sending the new products will be paid by the entrepreneur. Unstamped returns will be refused permanently and again returned to sender, the shipping fee is paid by the sender.
    • If the products in undamaged packaging and unused (see also Article 7 General Conditions) return it within 14 days, the consumer receives within 14 days after Maus Model Cars has received the return, the total amount including shipping costs. The return shipment will be paid by the consumer. Unstamped returns will be refused by us permanently and again returned to sender, the shipping fee is paid by the sender.
  4. With complaints that cannot be solved in joint consultation, the consumer has to contact Stichting WebwinkelKeur (www.webwinkelkeur.nl). Stichting WebwinkelKeur will be mediate for free. If there is no solution after the mediation, the consumer has the possibility to submit the complaint by Stichting GeschilOnline (www.geschilonline.com), the decision of Stichting GeschilOnline is binding. The consumer and entrepreneur agree with this binding decision. The submission of a dispute to the arbitration are not for free. The consumer must pay the costs of the arbitration.
  5. This scheme does not apply for the products offered on the Junkyard.
  6. If a complaint cannot be resolved by mutual agreement then there is a dispute that is subject to the dispute settlement.

Article 15- Disputes

Dutch law exclusively applies to agreements between entrepreneur and consumer whereupon these general conditions/terms are related to.
In case of disputes the consumer can approach Stichting WebwinkelKeur (WebwinkelKeur Foundation) and this foundation will mediate for free. If both parties cannot come up to a solution then the consumer has the possibility to let his complaint be handled by Stichting GeschilOnline. (GeschilOnline.nl Foundation) The ruling of this foundation is binding and both the consumer and the entrepreneur accept this binding ruling.

Article 16- Additional and Different Provisions

Additional or different provisions compared to the General conditions/terms may not be to the prejudice of the consumer and should be recorded in writing in such a manner that the consumer can save these in an accessible way on a durable medium.